FAQ

A: At the ness, all purchases are non-refundable. This includes, but is not limited to, class packages, memberships, private training, sauna/plunge sessions, workshops, retail items, and digital content.

However, we understand that things come up. If you’re unable to use what you’ve purchased, we’re happy to convert the value into studio credit, which can be used toward any other class, service, or product at the ness.

To request a credit or adjust your booking, please contact our front desk—we’re here to help you make the most of your experience.

A: In-studio class cancellations must be made within 12 hours of the class to avoid forfeiting your class credit. Private training sessions must be canceled 24 hours in advance.

A: Whatever you feel most comfortable in! Seriously; for our method, you need to be physically and mentally present in order to stay on beat and keep up with the choreography. Make sure that what you’re wearing is not providing an additional challenge or distraction so you can get the most out of your class. As for footwear, in both bounce and sculpt, sneakers are required.

A: Our weekly schedule can be found on our website in – studio menu. To book yourself into any class, simply select the workout class you wish to take and create an account using your desired email address directly on our website.

A: We offer a variety of class and private training packages for our NYC studio, as well as multiple tiers of our digital subscription. For those looking for a more immersive experience, our memberships come in three tiers—Mini, Medium, and Big—designed to fit your lifestyle and needs. Each tier includes monthly classes, monthly cold plunge/sauna access, priority booking, and discounted rates on additional purchases (classes, privates, merchandise). Members also receive exclusive perks like access to members-only classes. You can explore all pricing options on our pricing page.

A: Yes! Our gender-neutral locker room features two private showers stocked with body wash, shampoo, and conditioner. We also have a third shower adjacent to the cold plunge, primarily for rinsing pre- and post-plunge. Additionally, we offer a beauty bar and hair bar equipped with essentials to refresh post-workout, including styling tools, skincare, and other grooming necessities.

A: A water station as well as a tea and tonic bar is provided at the ness NYC studio.

A: Yes! While our Tribeca Studio is homebase, we frequently teach in the Hamptons, Aspen and in LA. To stay in the know for when we’ll be on the road and just where we’ll be, make sure you’re subscribed to our email updates. And hey, if traveling isn’t your jam, stay connected with us anytime, anywhere, on ness digital.

A: We offer a 15% discount for students, active military and working dance professionals for our online, private, and in-studio workout classes. Please email us at hi@thenessnyc.com with identification and we can set you up.

A: Yes, you can sign up for as many classes as you would like. Please check the schedule to see what times each class are available in-studio. We also offer duo, a class that combines trampoline cardio with strength training.

A: For all classes at the ness, sneakers are required and we suggest bringing a water bottle. A water refill station and sweat towels are available for your use throughout the class.

A: Yes; swimwear you feel comfortable in is required during use of our cold plunge and sauna. Towels are provided for you as needed.

A: Our cold plunge is set between 40 – 44 degrees Fahrenheit. For those with more experience, we happily accommodate a drop down to 37 degrees Fahrenheit, please just notify us before your booking so we can adjust the temperature.

A: Expect an invigorating full-body reset that boosts circulation, reduces muscle soreness, and enhances recovery. When you step into the cold water, your breath may quicken—focus on slow, controlled breathing to help your body adapt. To prepare, hydrate well, avoid heavy meals beforehand, and wear a swimsuit or comfortable attire for plunging. Start with shorter durations (30 seconds to 2 minutes) and gradually increase as you build tolerance. After your plunge, warm up gradually with light movement or a tea from our lobby. If you’d like guidance, we can provide a coach to guide you through any of your sessions, ensuring a safe and effective experience

A: Cold plunging offers a range of physical and mental benefits, making it a powerful tool for recovery, performance, and overall well-being. Regular cold exposure can:

– Reduce inflammation & muscle soreness
– Speed up recovery by decreasing muscle fatigue and post-workout soreness
– Boost circulation & immune function
– Enhance blood flow and strengthens your body’s natural defenses
– Improve mood & mental clarity
– Activate endorphins and dopamine for an immediate energy and mood boost
– Enhance stress resilience – – Train your nervous system to manage stress more effectively
– Increase metabolism by stimulating brown fat activation, helping regulate body temperature and energy use.
– Support better sleep by balancing cortisol levels and improve overall relaxation.

A: We have an infrared sauna, which works differently from traditional saunas by heating your body directly rather than just warming the air around you. This allows for a deeper, more effective sweat at a lower temperature, making it a more comfortable yet powerful experience.

Unlike conventional saunas that rely on high heat and steam, infrared saunas use infrared light waves to penetrate the skin and heat the body from within. This promotes detoxification, improved circulation, muscle recovery, reduced inflammation, and deep relaxation—all without the extreme heat of a traditional sauna.

A: If you’re new to using a sauna, expect a deep sweat that promotes detoxification, muscle recovery, and relaxation. To prepare, stay hydrated before your session, as you’ll lose fluids through sweating. Start slow—begin with just 5 minutes and gradually increase your time as your body adjusts. If you feel lightheaded or dizzy, exit immediately and allow your body to cool down. After your session, take time to recover—many people enjoy a cold shower or plunge to reset their body temperature. Hydration is key! Drink plenty of water throughout the day to replenish lost fluids and prevent dehydration

A: You can cancel your online workout class subscription within your account by logging in and navigating to your account settings. We are also happy to help if you us at hi@thenessnyc.com.

A: On the ness digital platform, we offer a plethora of classes. New classes drop every Monday and Friday, and special programs and challenges drop seasonally.programs and challenges. Our seasonal resets offer an abundance of entirely new classes released all at once, allowing you to participate in a bounce track, a sculpt track, or a mixture of the two. The structure of our challenges provides you with increased accountability, a deeper sense of community, and ultimately, allows you to create fitness habits that fit into, and enhance, your current daily routine.

A: Yes, you can find a list of basic tutorials here.

Web:

• Tour the ness digital via web
• Purchasing the ness digital subscription via web
• Using filters to find your perfect class via web
• Logging into the ness digital + viewing account details via web
• Updating payment information via web

App:

• Tour the ness digital via app
• Logging into the ness digital + viewing account details via app
• Updating payment information via app
• Downloading the ness app via iOS and air playing to a larger screen

A: You can simply click “Add to Favorites” below the video. If you are using the app you will see a small heart located to the right of the video. Click the heart until it turns black.

A: Yes! You can join our community space, on Geneva. At the ness, we want to build our community alongside you and with you, so whether you’re a long-time member, or our newest friend, feel free to share your wins, your challenges, ask any and all questions, and soak in the beautiful supportive energy of the ness family.

A: To book a private fitness training session in the studio, you can do so directly by checking the schedule of available slots. For online and home private training please fill out the private training form and a representative will be in touch with you shortly.

A: Private fitness sessions allow you to curate your ness more specifically as it gives you the freedom to choose your trainer, specify your music, design your own training schedule, and work towards your individual goals. Our private workout classes are 100% customized to your and yours goals.

A: We suggest privates for those who don’t feel quite ready for the class setting, those new to fitness/returning to fitness after an injury, anyone who has more targeted specific fitness goals, or those who need more accountability/structure.

A: While every private workout class is different and specific to each individual and their specific wants/needs, expect the following elements to remain consistent:

• programming curated for you and your goals
• emphasis on alignment and form
• option for in-home, in-studio, or online
• option for 30 or 60 min
• option for bounce, sculpt, combination
• option for a low, medium, or high-intensity workout

A: No, the ness trampoline is not squeaky because it is made with elastic bungees instead of springs. The bungees move smoothly along the front of the trampoline as you bounce for a quiet, low-impact experience.

A: In addition to receiving you trampoline, you also receive:

•  1 month of a free subscription to our digital trampoline workout videos.
• 30 adjustable cords that allow for 3 adjustable tension settings (change the mat’s firmness/customize your bounce). For a clearer understanding on how to best care for your ness trampoline, check out our maintenance tips

A: We currently only ship the ness trampolines domestically within the US. for any other inquiries regarding shipping/order status, please email us at hi@thenessnyc.com

A: No, at this time we do not accept returns for the ness trampoline. All sales are final. You may exchange purchases for store credit, but refunds will not be issued.

A: As silly as it sounds, anywhere. Your workout trampoline can be tucked between a bookshelf and wall, slid underneath the bed, hung on the wall with a sturdy hook, or left out to shine in all its glory. There’s not one “right” way to store it and let’s be real, you’re going to be using it quite often, so wherever you do find space for it, you’ll want to make sure it’s fairly accessible and easy to get to. Check out where some of our clients store theirs if you still want a little bit more storage inspiration.

A: You can find a video tutorial on how to assemble your ness trampoline here

A: The arched legs provide stability and resist tipping for added safety. Remember, the main goal is to press down into the trampoline and stay low as opposed to trying to jump as high as you can like you might see with the use of a backyard trampoline.

A: If your pelvic floor muscles are weakened it can result in a small amount of bladder leakage which is perfectly normal. However, studies have shown that the pelvic floor muscles are believed to be highly active during trampoline exercises and thus strengthen when bouncing.

A: 275 lbs is the weight limit for the single-person workout trampoline.

A: While you don’t need high ceilings, we suggest the ceilings be 2 feet taller than the user while in use.

A: At the ness, we teach trampoline cardio and muscle sculpting/strength classes. Within these two class types we offer various formats. In-studio, our bounce classes include something for every level: essentials, stability, intermediate, advanced, and hiit style classes. On our digital platform, you can find all of these formats, in addition to fundamentals and simple bounce if you’re a trampoline newbie and craving a little extra knowledge and support to build your framework. In-studio, our sculpt classes include: ness sculpt, classic sculpt, and cardio sculpt. On ness digital, you can find these same formats in addition to simple sculpt and shorter focus videos.

A: Super Strength is a strength class, off the trampoline, that focuses on lifting heavier weights in a circuit training format. The goal is to increase muscle mass and improve bone density by increasing the load and resistance placed on the body while moving at a slower pace through functional, compound actions. This class, while low impact, will use reps to continue building endurance as you move through your circuit.

A: Our sculpt classes focus on high repetition with light weights (2-3 lbs, occasionally 5 lb) and occasionally incorporate more choreography to build muscular endurance. Our strength classes focus on moderate repetition with heavier weights (10-15 lbs) and solely incorporate compound, functional movements.

A: Please make sure you are cleared by your doctor to workout during pregnancy first! But once you have been, yes! Bouncing while pregnant is a safe and effective way to elevate your heart rate in a low impact modality while simultaneously strengthening your pelvic floor muscles that play a huge role in daily life, especially pre and post-natal

A: We strongly recommend starting with bounce essentials or bounce stability if you are new to trampoline cardio. This is a beginner-friendly class offered in person at our Tribecca, New York studio. We will help you with form while teaching easy-to-learn choreography on the trampoline.

A: No, sculpt ranges in intensity and body weight exercises that focus on strengthening your muscles while improving mobility. Sculpt is low-impact mini combinations of cardio.